Predictive Analytics Solution | Customer Happiness Index

Our Data Engineers and Data Scientists Will Help You With

Data Ingestion

Data normalization pipeline (ETL) enables standardization of your data across multiple sources, masking and encryption of sensitive data elements and automation to support batch processing ingestion into Hadoop platforms.

Data Processing And Analysis

Combination of rules and data science models to identify key drivers that influence business outcomes. Our engineers will train the models to maintain a high predictive power on your business outcomes.

Training and Deployment

In-depth user training on the software UI and API, allows your team to take actions at operational level such as marketing, customer retention and CX.

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Customer Stories

Learn how Customer Happiness Index identified a significant proportion of HKT’s customer base who were likely to churn due to network performance and the remedial actions that were taken.

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Celcom

Learn how Customer Happiness Index helped Celcom migrate their existing customers to postpaid contracts to generate a higher ARPU and overall customer value.