Identify CX Metrics

Predict crucial CX metrics such as Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS) on the entire customer base instead of a random sample of customers.


Drive Customer Experience

Predict potential impacts on Customers' Experience based on marketing campaigns and other activities. With the CHI Simulator, you can predict the impacts before making a decision.


Customer Insights

Understand your customers' behaviour with various attributes related to socio-demographics, loyalty program membership, contract type and more.

Create Customer Segments Within Seconds

Advanced Predictive Capabilities

Linking operational measures to business outcomes using data science predictive models


Easy Integration

Integrate CHI with your existing CX tools such as Customer Care, CRM platforms through our API

Export Functions

Export Functions

Easily export your customer segments to CSV or Excel files


Find out how CHI helped HKT predict Churn rates, increase ARPU and NPS score.

Read Customer Story

Watch CHI in action!

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Predicting Silent Network Complains - Experiences From Hong Kong Telecom 



Find out What Customer Experiences Truly Drive ARPU And Churn For Mobile Operators