Find out how CHI helped HKT predict Churn rates, increase ARPU and NPS score.
Predict crucial CX metrics such as Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS) on the entire customer base instead of a random sample of customers.
Predict potential impacts on Customers' Experience and business outcomes based on marketing campaigns and other activities. With the CHI Simulator, you can predict the impacts before making a decision.
Understand your customers' behaviour and profile with various attributes related to socio-demographics, loyalty program membership, spending, contract type and more.
Linking operational measures to business outcomes using data science predictive models
Integrate CHI with your existing CX tools such as Customer Care, CRM platforms through our API
Easily export your customer segments to CSV or Excel files