For our first software product, LynxKite, we fused our understanding of graph theory with other data analysis techniques to create a complete graph analytics engine. By expanding beyond our initial focus of graph theory, we leveraged our wider data science expertise, which enabled us to offer our clients the comprehensive suite of services they required to take complete advantage of our insights. We decided to open source LynxKite in 2020, thus allowing the wider community to adopt and implement the software to gain important insights through the use of these graph methods.
Indeed, we believe that it is our client-first approach that sets us apart. Rather than design our products in a vacuum, we work closely with our customers to create personalised solutions that are grounded in addressing their unique needs. This is how we built our Customer Happiness Index (CHI) – an advanced predictive analytics platform that uses AI and machine learning techniques to help businesses make smarter decisions related to the overall customer experience.