Better Customer Experience
With AI & Predictive Analytics
What We Do
Helping CSPs leverage Gen AI and LLMs to improve sales and customer service. We also offer predictive analytics solutions to manage churn rate, ARPU, NPS, and Customer Lifetime Value. Lynx Analytics inherits deep telecom domain expertise from its strategic investor, Hong Kong Telecommunications (HKT). Since 2016, we have worked closely with HKT to develop, deploy in operational environments, and commercialize innovative solutions that create real value for CSPs.
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Predicting Customer Data
Build better customer experience by uncovering hidden information.
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Network Planning & Optimization
Reduce the cost of deployments and maximize the quality of service.
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App Experience
Drive engagement to your application and increase sales.
Our Clients
Highlights
HKT Improves Customer Service Productivity with Generative AI
Learn how HKT sought to transform its customer service operations by leveraging AI technology.
Your next 5G site roll out? Learn how HKT did it with CHI
When Hong Kong Telecom (HKT) started planning its 5G strategy, it wanted to bring commercial factors into the decision. But which sites should it upgrade first? How could HKT know where an improvement in network speed and coverage would have most impact? Learn how, HKT turned to its own insights tool the Customer Happiness Index (CHI) to achieve this.