Skip to content

Better Customer Experience
With AI & Predictive Analytics


What We Do

Helping CSPs leverage Gen AI and LLMs to improve sales and customer service. We also offer predictive analytics solutions to manage churn rate, ARPU, NPS, and Customer Lifetime Value. Lynx Analytics inherits deep telecom domain expertise from its strategic investor, Hong Kong Telecommunications (HKT). Since 2016, we have worked closely with HKT to develop, deploy in operational environments, and commercialize innovative solutions that create real value for CSPs.

  • Predicting Customer Data

    Build better customer experience by uncovering hidden information.

  • Network Planning & Optimization

    Reduce the cost of deployments and maximize the quality of service.

  • App Experience

    Drive engagement to your application and increase sales.


Discover LynxScribe, our Generative AI solution, designed to harness the power of Large Language Models (LLMs) to transform enterprise interactions. LynxScribe facilitates natural conversations while ensuring accuracy and relevance by integrating enterprise-specific knowledge. With top-tier security measures, LynxScribe can be seamlessly deployed in various scenarios, from customer service to internal processes. Discover our customer success story with HKT and learn how LynxScribe can revolutionize your business processes.

Our Clients

Singtel Logo Website
Logo Indosat_Ooredoo


Screenshot 2023-11-10 at 10.55.58 AM

HKT Improves Customer Service Productivity with Generative AI

Learn how HKT sought to transform its customer service operations by leveraging AI technology.

Screenshot 2024-03-11 at 5.50.30 PM

Your next 5G site roll out? Learn how HKT did it with CHI

When Hong Kong Telecom (HKT) started planning its 5G strategy, it wanted to bring commercial factors into the decision. But which sites should it upgrade first? How could HKT know where an improvement in network speed and coverage would have most impact? Learn how, HKT turned to its own insights tool the Customer Happiness Index (CHI) to achieve this.

Contact Us About Lynx Analytics Solutions for Telecoms

We'd love to show you how our solutions can help your business gain better insights from your data and make better data-driven decisions.