Helping CSPs leverage Gen AI and LLMs to improve sales and customer service. We also offer predictive analytics solutions to manage churn rate, ARPU, NPS, and Customer Lifetime Value. Lynx Analytics inherits deep telecom domain expertise from its strategic investor, Hong Kong Telecommunications (HKT). Since 2016, we have worked closely with HKT to develop, deploy in operational environments, and commercialize innovative solutions that create real value for CSPs.
Predicting Customer Data
Build better customer experience by uncovering hidden information.
Network Planning & Optimization
Reduce the cost of deployments and maximize the quality of service.
App Experience
Drive engagement to your application and increase sales.
LynxScribe
Discover LynxScribe, our Generative AI solution, designed to harness the power of Large Language Models (LLMs) to transform enterprise interactions. LynxScribe facilitates natural conversations while ensuring accuracy and relevance by integrating enterprise-specific knowledge. With top-tier security measures, LynxScribe can be seamlessly deployed in various scenarios, from customer service to internal processes. Discover our customer success story with HKT and learn how LynxScribe can revolutionize your business processes.
Your next 5G site roll out? Learn how HKT did it with CHI
When Hong Kong Telecom (HKT) started planning its 5G strategy, it wanted to bring commercial factors into the decision. But which sites should it upgrade first? How could HKT know where an improvement in network speed and coverage would have most impact? Learn how, HKT turned to its own insights tool the Customer Happiness Index (CHI) to achieve this.
