Telecom Analytics Mobile

Our Expertise

Helping CSPs leverage technologies such as AI and predictive analytics to improve churn rate, ARPU, NPS and customer lifetime value. Lynx Analytics inherits deep telecom domain expertise from its strategic investor, Hong Kong Telecommunications (HKT). Since 2016, we have worked closely with HKT to develop, deploy in operational environments, and commercialize innovative solutions that create real value for CSPs.

Predicting Customer Data


Build better customer experience by uncovering hidden information.

Network Planning & Optimization


Reduce the cost of deployments and maximize the quality of service.

App Experience 


Drive engagement to your application and increase sales.

HKT Improves Customer Service Productivity with Generative AI

Learn how HKT sought to transform its customer service operations by leveraging AI technology.

Your next 5G site roll out?
Learn how HKT did it with CHI

When Hong Kong Telecom (HKT) started planning its 5G strategy, it wanted to bring commercial factors into the decision. But which sites should it upgrade first? How could HKT know where an improvement in network speed and coverage would have most impact? Learn how, HKT turned to its own insights tool the Customer Happiness Index (CHI) to achieve this.

Improving Customer Value Management (CVM)

Celcom partnership with Lynx Analytics helped them understand their customers experience better. Lynx Analytics transformed its service offerings on customer retention and helped them better target their customers better.

Will AI transform the Telco C-suite?

Explore the changes machine learning is already bringing to the telco world – and look ahead to future possibilities.


Predicting Silent Network Complainers

Mobile Network Operators (MNOs) do many things. Above all building and maintaining the network is the operator's number one priority. While there are actions an operator can take when a subscriber complains, what happens to customers who don't?

What Customer Experiences Truly Drive ARPU and Churn

Beyond NPS samples, Lynx Analytics has developed a solution that measures correlational impact of daily usage experiences on consumer satisfaction for each individual customer. In this paper we will showcase a few highlighted findings from one mobile and broadband operator. We think the results will surprise you.

Browse through our blog for more Telecommunications topics.