Customer Happiness Index Customer Stories

HKT

HKT Limited and HKT Trust is a pair of listed corporations of Hong Kong. HKT, via its subsidiaries, is one of the largest telecommunications company of Hong Kong.

Celcom

Established in 1988, Celcom has been bridging communications towards integrated multi-access, multimedia services and IoT solutions, with evolving technologies and consumer expectations in Malaysia.

Our Consulting Services Customer Stories

IoT

Inventory Management and Station Planning For Bike Share Operator

South-East Asia

 

Find out how Lynx helped relocate bikes more effectively and ensure demand could be met by rerouting excess supplies to appropriate bike stations.

 

 

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Banking

Improving Customer Adoption of Digital-Only Banking Services  

South-East Asia

 

Learn how applying data science can help digital banks motivate new, digital-only customers to use their app-based accounts.

 

 

 

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Banking

Tingkatkan aktivitas akun untuk pelanggan digital Anda dengan solusi data science Lynx Analytics.

 

Pelajari bagaimana Anda dapat meningkatkan aktivitas akun untuk pelanggan digital Anda dengan Solusi Data Science Lynx Analytics.

 

 

 

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Banking

Identify High-Value Customers

Indonesia

 

 

Find out how our Customer Value Model (CVM) and Audience Performance Booster (APB) application help identify high-value customers to maximize customer lifetime value.

 

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Banking

Analyzing ATM Queue Conditions 

Asia

 

 

Find out how we created a convenient banking analytics solution that quantifies ATM queue lengths, peak times, accurately estimates wait times across all ATM touchpoints.

 

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Retail

Store Clustering

China

 

 

Find out how our team helped a leading apparel retailer leverage data science models for smart inventory allocation. 

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Telecom/Retail

Demand Forecasting

Germany

 

 

Find out how our team helped a telecom provider in Germany accurately manage product lines, negotiate the best prices from handset vendors, and align promotions and subsidies with customer upgrade cycles.

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Telecommunication

Service Optimization

Southeast Asia

 

 

Reducing equipment irregularities, such as battery failures and conduct preventive maintenance.

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Finance 

Customer Lifecycle Management

Singapore

 

 

Identifying high net-worth clients for a leading financial services organization in Asia.

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Telecommunication

Demographic Estimation

Singapore/Indonesia/Philippines

 

 

Reducing unknown demographics using viral modelling for demographic estimation.

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Telecommunication

Predictive Analytics

Indonesia

 

 

Saving 10 million USD per month by retaining 2 million subscribers by predicting customer churn.

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Transport

Predictive Analytics

Singapore

 

 

Predicting potential impact of bus service modifications, to address possible over-provisioning issues of the public transport network.

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Telecommunication

Artificial Intelligence

Hong Kong/Malaysia

 

 

Achieving Single household view with graph algorithms for a CSP provider in South-East Asia.

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Telecommunication

Artificial Intelligence

Indonesia/Germany

 

 

Maximizing Customer Lifetime Value from new fibre deployments at shortest route within an optimal budget with AlphaGO.

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Banking & Finance

Single Customer View

Singapore/Hong Kong

 

 

Achieving a single customer view to seek a data-driven approach to personalize account management or prevent fraud.

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