Customer Happiness Index Customer Stories

HKT

HKT Limited and HKT Trust is a pair of listed corporations of Hong Kong. HKT, via its subsidiaries, is one of the largest telecommunications company of Hong Kong.

Celcom

Established in 1988, Celcom has been bridging communications towards integrated multi-access, multimedia services and IoT solutions, with evolving technologies and consumer expectations in Malaysia.

Our Consulting Services Customer Stories

Telecommunication

Service Optimization

Southeast Asia

 

 

Reducing equipment irregularities, such as battery failures and conduct preventive maintenance.

Read >>
Telecommunication

Customer Lifecycle Management

South-East Asia

 

 

Identifying high network clients for a leading financial services organization in Asia.

Read >>
Telecommunication

Microsegmentation

South-East Asia

 

 

Reducing unknown demographics using viral modelling for demographic estimation.

Read >>
Telecommunication

Microsegmentation

South-East Asia

 

 

Understanding the characteristics of the subscriber base, consumer segments, usages and behaviour.

Read >>
Telecommunication

Predictive Analytics

South-East Asia

 

 

Saving 10 million USD per month by retaining 2 million subscribers by predicting customer churn.

Read >>
Telecommunication

Artificial Intelligence

Southeast Asia

 

 

Achieving Single household view with graph algorithms for a CSP provider in South-East Asia.

Read >>
Transport

Predictive Analytics

South-East Asia

 

 

Predicting potential impact of bus service modifications, to address possible over-provisioning issues of the public transport network.

Read >>
Banking & Finance

Single Customer View

South-East Asia

 

 

Achieving a single customer view to seek a data-driven approach to personalize account management or prevent fraud.

Read >>