Customer Happiness Index Customer Stories

HKT

HKT Limited and HKT Trust is a pair of listed corporations of Hong Kong. HKT, via its subsidiaries, is one of the largest telecommunications company of Hong Kong.

Celcom

Established in 1988, Celcom has been bridging communications towards integrated multi-access, multimedia services and IoT solutions, with evolving technologies and consumer expectations in Malaysia.

Our Consulting Services Customer Stories

Telecommunication

Service Optimization

Southeast Asia

 

 

Reducing equipment irregularities, such as battery failures and conduct preventive maintenance.

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Finance 

Customer Lifecycle Management

Singapore

 

 

Identifying high net-worth clients for a leading financial services organization in Asia.

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Telecommunication

Demographic Estimation

Singapore/Indonesia/Philippines

 

 

Reducing unknown demographics using viral modelling for demographic estimation.

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Telecommunication

Predictive Analytics

Indonesia

 

 

Saving 10 million USD per month by retaining 2 million subscribers by predicting customer churn.

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Transport

Predictive Analytics

Singapore

 

 

Predicting potential impact of bus service modifications, to address possible over-provisioning issues of the public transport network.

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Telecommunication

Artificial Intelligence

Hong Kong/Malaysia

 

 

Achieving Single household view with graph algorithms for a CSP provider in South-East Asia.

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Telecommunication

Artificial Intelligence

Indonesia/Germany

 

 

Maximizing Customer Lifetime Value from new fibre deployments at shortest route within an optimal budget with AlphaGO.

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Banking & Finance

Single Customer View

Singapore/Hong Kong

 

 

Achieving a single customer view to seek a data-driven approach to personalize account management or prevent fraud.

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Retail

Store Clustering

China

 

 

Find out how our team helped a leading apparel retailer leverage data science models for smart inventory allocation. 

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